Please contact Wheelhouse during business hours (9am to 5pm Brisbane time). The details for Wheelhouse are as follows:
Tel: 07 3041 4224
Address: 23 Maud St
Newstead QLD 4006
It helps us if you have your investor number handy when you contact us. We have established procedures for dealing with complaints. We will use reasonable endeavours to deal with and resolve the complaint within a reasonable time but in any case, no later than 45 days after receipt of the complaint.
If you are not satisfied with the outcome, the complaint can be referred to the Australian Financial Complaints Authority (AFCA).
Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
1800 931 678 (free call)
AFCA operations will be financed by contributions made by its members, including Perpetual. AFCA is free to consumers. For information on the AFCA Rules governing its jurisdiction and processes, please refer to www.afca.org.au.
All investors (regardless of whether you hold units in the Fund directly or indirectly via an IDPS) can access Wheelhouse’s complaints procedures outlined above. If investing via an IDPS and your complaint concerns the operation of the IDPS then you should contact the IDPS operator directly.